Terms of service

These terms are between you and DECK ("DECK", "we", "us" or "our"), based in the United Kingdom. You can reach us at info@deckofficial.com.

These terms apply whenever you use deckofficial.com, the DECK app or any page, link or email DECK provides (together, "DECK"). Our privacy policy explains how we handle personal information and forms part of these terms.

By creating an account, starting a trial or using a DECK booking link, you agree to these terms. If you are using DECK for a company, an agency or a venue, you confirm you are allowed to accept these terms on its behalf.

You must be at least 18 years old to use DECK.

DJs, and the managers and agents who work with them, create an account and choose a plan. In these terms they are "DJs".

Promoters, venues, agencies and anyone else who books a DJ use the DJ's links without an account. In these terms they are "promoters". Section 7 sets out what applies to them.

DECK is built for professional use. If you hold an account, you confirm you are using DECK for your work as a DJ or for a DJ's business.

• Give accurate details and keep them up to date.
• Keep your password private. You are responsible for what happens on your account.
• An account is for one DJ or act. Do not share it, sell it or transfer it.
• Tell us straight away at info@deckofficial.com if you think someone else has used your account.

Your booking link uses the handle you choose. We may refuse or reclaim a handle that impersonates someone else, infringes a trade mark, misleads promoters or is reserved for DECK.

Plans and their prices are shown on our pricing page in US dollars, pounds and euros. You pay in the currency shown at checkout. Taxes are added where the law requires.

Free trial. Your first plan starts with a 3 day free trial. A card is needed to start it. If you do not cancel before the trial ends, your plan starts and your card is charged on the day the trial ends. One free trial per person.

Renewal. Plans renew automatically each month or each year, depending on what you chose, until you cancel. Your card is charged at the start of each period.

Cancelling. You can cancel at any time from Manage plan in DECK. You keep your plan until the end of the period you have paid for, and it does not renew after that.

No refunds. Payments are not refunded, including for part of a period, unused features or a plan you forgot to cancel, except where the law requires a refund.

Changing plan. Upgrades apply straight away and you pay the difference for the rest of the current period. Downgrades apply from your next billing date.

Failed payments. If a payment fails we will try again and tell you. If it still fails, we may pause your plan. While your plan is paused your booking page and enquiry form go offline, though bookings already in progress keep working.

Price changes. We will email you at least 30 days before a price change affects you. It applies from your next renewal after that notice, and you can cancel before then.

Our payment provider. Subscriptions are processed by Stripe. Where Stripe acts as the reseller of your plan, it is the seller of record for that purchase and its own terms also apply. We never see or store your full card number.

If you are a consumer. If you are not using DECK for your business and you live in the UK or the European Union, you have a right to cancel within 14 days of buying a plan. Because you ask us to start your plan straight away, if you cancel in that time we may keep an amount for the days you used. This section applies only to consumers and nothing in these terms affects your statutory rights.

Your booking page is public. Anyone with the link can see what you choose to show: your profile, availability, mixes, residencies, gigs, rider, reviews and, if you switch it on, your fee range.

You are responsible for what you put on it. It must be accurate and must not mislead promoters.

Gigs marked as verified are only gigs booked and played through DECK. Gigs you add yourself are shown as gigs you have played, not as verified.

Your booking page and enquiry form are only available while you have a trial or an active plan.

DECK is a tool you use to run your own bookings. Every booking, offer and contract is between the DJ and the promoter. DECK is not a party to it, is not anyone's agent or employer, does not negotiate for either side and takes no commission.

Contract wording. DECK gives you contract wording and standard terms as a starting point. It is not legal advice. You decide what you send and you are responsible for the terms you agree. If a booking matters, have the wording checked by a lawyer where you work.

Electronic signatures. DJs and promoters agree that signing a contract on DECK, by typing a name and confirming, is a legally binding signature, in the same way as signing on paper. To keep a reliable record we store the signer's name, company, role and email, the time of signing and the internet address the signature came from.

Money. Promoters pay DJs directly, using the payment details the DJ provides. DECK records deposits and balances so both sides can see where things stand, but DECK does not hold, transfer or guarantee any money. We are not responsible for late payment, non payment, cancellations, no shows, disputes about a performance or anything else that happens between a DJ and a promoter.

Messages. Reminders and other messages DECK drafts for you are sent by you, in your name. Check them before you send them.

You can enquire, make and answer offers, sign contracts, complete gig sheets and leave reviews through a DJ's links without creating an account. When you do, these terms apply to you.

• Give accurate details. What you send through DECK is shared with the DJ.
• Only sign a contract if you are allowed to sign it for yourself or for the organisation you name.
• Your private booking link gives access to your booking. Keep it to people you trust.
• Reviews can only be left after the gig date and must be your honest, first hand experience.

Booking through DECK is free for promoters. Plans for venues are only needed for searching DJs, when that opens.

Reviews and verified gigs are what make DECK worth trusting, so we protect them.

• Reviews must be honest and based on a booking that actually happened.
• Nobody may write a review for themselves, pay for a review, offer anything in return for a review or pressure someone into changing one.
• DJs cannot edit or delete reviews about them.
• We may remove a review that is fake, abusive, discriminatory, unlawful, shares someone's private information or is about something other than the booking.

Ratings and counts are calculated from bookings on DECK. We may adjust them if we find bookings or reviews that break these rules.

Some plans include features that use artificial intelligence, such as the assistant and reading a pasted message to fill in a booking.

AI can get things wrong. Check what it gives you before you rely on it or send it to anyone. You are responsible for how you use what it produces.

To work, these features send the text you give them to our AI provider. Do not include anything you are not entitled to share.

We may set fair limits on how much these features are used, so they stay fast for everyone.

You own what you put into DECK: your profile, photos, mixes, riders, contract wording, contacts and messages.

You give us a worldwide, royalty free licence to host, store, copy, process and display that content only as needed to run DECK for you, including showing your public page to anyone who visits it and sharing booking details with the other side of a booking. The licence ends when your content is deleted, except for copies that other people already hold, such as a signed contract.

You confirm you have the right to use everything you upload, including music links, images and names.

If you send us ideas or feedback, we may use them without owing you anything.

Do not use DECK to:

• break the law, or help anyone else to;
• impersonate a DJ, promoter, venue or anyone else;
• send spam, or contact people who have not asked to hear from you;
• post fake bookings, fake gigs or fake reviews;
• upload anything that infringes someone else's rights, or that is hateful, harassing or sexually explicit;
• collect information about other users without permission;
• probe, scan, overload or attack DECK, or get around its security, limits or plan restrictions;
• copy, resell or build a competing product from DECK or its content.

DECK's name, logo, design, software and wording belong to us or the people who license them to us. Using DECK does not give you any right to them other than to use DECK under these terms.

We work hard to keep DECK available and secure, but we cannot promise it will always be available, error free or uninterrupted. Sometimes we need to carry out maintenance or fix problems.

We improve DECK all the time, which means features can change. If we remove something important to a plan you pay for, we will tell you in advance and you can cancel.

Keep your own copies of anything critical, such as signed contracts.

You can stop using DECK at any time. To close your account and have your information deleted, email info@deckofficial.com.

We may suspend or close an account, or remove content, if you seriously or repeatedly break these terms, do not pay, put other users at risk or if the law requires it. Where it is reasonable, we will warn you first and give you a chance to put things right.

When an account closes, your booking page goes offline and your information is deleted as set out in our privacy policy. Signed contracts stay available to the promoter who signed them. Sections of these terms that by their nature should continue, such as those on liability and disputes, continue to apply.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

If you use DECK for your business, we are not responsible for loss of profit, income, bookings, business, goodwill or data, or for any indirect loss. Our total responsibility to you for everything arising from DECK in any 12 months is limited to the amount you paid us in those 12 months.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for business losses.

We are not responsible for what DJs and promoters do, say, pay or agree with each other.

If you use DECK for your business and someone brings a claim against us because of your content, your bookings, your contracts or your breach of these terms or the law, you agree to cover our reasonable costs and losses from that claim.

We may update these terms as DECK grows or the law changes. If a change matters, we will email account holders at least 30 days before it takes effect. If you do not agree, you can cancel before then. If you keep using DECK after that, the new terms apply.

• These terms and our privacy policy are the whole agreement between you and us about DECK.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these terms without our agreement. We may transfer ours to someone who takes over DECK, and that will not reduce your rights.
• Nobody other than you and us has a right to enforce these terms.
• We will contact you by email at the address on your account, or by a notice in DECK.

If something goes wrong, email info@deckofficial.com first. Most things can be put right quickly.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings there. If you are a consumer living elsewhere, you keep any protection the law of your country gives you that cannot be changed by agreement.